Cancellation & Refund Policy
Cancellations
FOSSAE does not accept cancellation requests once an order has been confirmed. Please review the garment, size, colour, quantity and delivery details before confirming your order.
Unpaid requests
Submitting an enquiry or unpaid request does not charge you. When checkout is available, review the final amount before paying through Razorpay. Submitting an unpaid request does not itself confirm a paid order. If you need to correct a detail before FOSSAE confirms the order, contact the studio with your request number.
Before a paid order
The no-cancellation rule is separate from returns, exchanges and refunds. FOSSAE will confirm the return or exchange window, garment condition requirements, any custom-order exclusions and responsibility for return shipping before accepting payment. These return and refund terms are not yet finalised for this initial order-request service.
Refund method and timing
FOSSAE handles eligible refunds manually through its payment provider. This website does not initiate refunds automatically. Before any paid sale, FOSSAE must specify whether an eligible remedy is a refund or store credit, the method used and the processing timeline. No cash-refund or store-credit promise should be inferred from submitting an unpaid request.
Incorrect, damaged or defective items
Contact FOSSAE as soon as you discover an issue and include your request number and relevant photographs if available. The team will review the issue and explain the next steps. This policy does not remove any remedies available under applicable consumer law.
Custom clothing
Design approval and measurement changes for custom work must be agreed before production starts. The no-cancellation rule applies once the custom order is confirmed.
Contact
FOSSAE
Address: Near Juhu, Mumbai 400049.
For help, use the Contact us page at fossae.in/pages/contact and include your order request number where available. Do not send card details, passwords or authentication codes.